I have come across this issue before and thankfully our technical team has discovered a great workaround! They found that this error is caused by a browser setting that prevents cross-site tracking and causes the connection of the Facebook integration to be on a loop. Most updated browsers will have this setting andturning offthis feature has corrected the issue for some of our merchants.
To disable this feature on the browser you're using, please follow the below steps:
Open up a new browser window and click onChromein the main menu
ClickPrivacy and Security > Cookies and other site data
Ensure the option titledSend a "Do Not Track" request with your browsing trafficis turned off
Open up a new browser window and click onSafariin the main menu
ClickPreferences > Privacy
Ensure the option titledPrevent cross-site trackingis turned off
After this setting is disabled on the browser you're using, please refresh your browser and you should then be able to accept the terms and conditions within the Facebook section of your Shopify admin as normal. Please do let me know if this works for you!
Once you have your Facebook channel up and running, I’d highly recommendlooking into Facebook Blueprintwhere you can discover online learning courses, training programs, and certifications that can help you get the most out of Facebook marketing platforms.
Moira | Social Care @ Shopify - Was my reply helpful? Click Like to let me know! - Was your question answered? Mark it as an Accepted Solution - To learn more visit the Shopify Help Center or the Shopify Blog