Sezzle not working for multi-currency store

[BarumbaPlay]

I am a Canadian store and Sezzle is only showing up for my Canadian customers and not my American customers. Sezzle says this is a Shopify issue and not an issue on their end. Any ideas?

[AlphaCanada]

i have the same exact issue!! sezzle says problem is from shopify and shopify is not answering me phone, chat email or else they dont help me at all probably losing lots of sales now because i have many abandoned carts from usa for months now and i dont understand why!

[AlphaCanada]

here is answer from Sezzle today:

[Ruben26]

I receivede exactly the same message

[BarumbaPlay]

I tried to deal with Shopify support and they apparently escalated it but then I never heard back again about it. It's a pain for sure. Especially going into holiday time.

[AlphaCanada]

same with me they sent me messages, Sezzle also they keep going back and forth for why it's not working, then i FINALLY got a hold of somebody over the phone, asked him if he heard many other people complain about the same thing (that was after i saw your post here) he said he would need to enquire to know that. Then he said it was a high flag item because of urgent problem known, then he said i was the only one to have this problem... 2022 so far its tough to get service anywhere, everything takes so much time...

[AlphaCanada]

here is a reply from shopify chat dont know how it helps us in any way:

Paula

We've been investigating with our developers recently on certain payment gateways not being visible at the checkout for customers in a market where currency differs from the stores primary currency. In the past, offering these services to customers via multiple currencies involved converting the chosen currency back into the primary currency of the shop. What we saw with this setup is that customers were confused as to why the currency and total amount at checkout was changing. To remedy this, the development team has removed the payment options from checkout where multi-currency is not currently offered in an effort to improve customer experience.

***We are collecting feedback for this change and I am happy to add some from our conversation today. Our product team regularly reviews feedback from merchant’s such as yourself so we appreciate you reaching out about this.

[jazmynmcintyre]

Shopify themselves removed it. but the support chat has no idea about it.. or they pretend to not know. HOWEVER.. I know another shop owner who complained and had to show them that she was losing a ton of money because of it and they reinstated it for her shop regardless of multi currency.. so I'm going to keep talking to someone until I get it turned back on because I am angry. I even paid a developer to fix it for me and he tried and said that shopify denied the change. 

[BarumbaPlay]

It has been a few months with no fix and losing all these sales! So I am finally setting up a second US Shopify store to keep my currencies separate and I hope that will work but it means a lot more work and paying for 2 subscriptions of Shopify and my apps.

[tamara15]

I have come looking for any more answers on this as I am having the same trouble with Sezzle and Afterpay. 

the workaround I have finally figured out, is have the customer switch the currency back to CAD before they check out, and the buttons then appear! Hope this helps until a permanent fix is found!

[G514]

I am facing exact same problem: Sezzle only shows for USA customers but not for Canadian customers SINCE I switched from stripe to shopify payments and activated markets for multi currency. This is a big problem. Should we remove the multi currency and only use one currency ?

[BarumbaPlay]

I ended up launching a second Shopify store and now have a US and Canadian store to get it working but also have to pay for 2 of each subscription.

[G514]

Wow!


I will do a pop up for Canada market to switch to USD currency if they want to use Sezzle, hope it will work

[Ruben26]

I've called and written to SHopify a dozen times and they've pretended not to understand, telling me that by going through the higher subscription it works without a problem ($2000 a month).
The problem with duplicating a store is that we're paying for two subscriptions and all the applications twice, which is a huge burden. I've been contacting them for over 18 months with no response.
What's more, by changing the currency the customer used to be able to access Sezzle, but for the last 2 or 3 months even that has been impossible.
It's a real shame because we're losing a lot of sales and there's no solution to help us.