Shipment Tracking Software

[Tia999]

Can anyone suggest a good software which tracks all my shipments?

[devaraj · Accepted solution]

Tracking each of your products is a tedious task as you have rightly mentioned. But, with proper shipment tracking software, you can take control of your time and energy, and let automation run its course to take care of your shipments and shipping companies. Given the needs of eCommerce, I’m fairly sure that a good shipment tracking software has to have the basic function of keeping the retailer in the loop with the shipment’s location in real time, rerouting shipments that are in transit whenever needed and informing of SLA breaches. Basically, you are made aware of everything that happens to your precious shipment!

So, keeping in mind this fairly simple requirement list, I will list out some good software for you to find your ideal one-

1. ClickPost:

If you wish to have a tracking system that monitors your shipment from the moment it leaves your warehouse till the time the delivery person knocks on your customer’s door, you can consider ClickPost. Though it sounds like average shipment tracking software, ClickPost provides the avenue to integrate with multiple carriers and track all of their actions from a single dashboard. This single portal feature is great not only for efficiently saving time but to observing and tracking the performance of your carriers for optimal delivery. It also has an intelligent feature that automatically recommends couriers.

To empower the retailer, it provides detailed analysis based on different metrics that will enable you to choose your right courier partners and develop business strategies.

One of ClickPost’s best features is the optimum way it manages NDR by promptly reaching out to customers after failed delivery which helps reduce RTO significantly. 

Here are a couple more ways it helps you-

1. Customers are informed about each shipping milestone (from shipment shipped to order delivered) through tracking updates sent on your preferred mode of communication (e-mail, WhatsApp etc.), improving their post-purchase experience. 
2. The tracking page is customized to suit your brand image and needs. It’s a whitelisted tracking page that also gives you the option to showcase your merchandise for generating additional sales.
3. Access to the backend would enable you to keep track of reverse journeys for maintaining accuracy and smoothening returns.

ClickPost is ideal for medium to large enterprises to track their shipments.

2. AfterShip :

The HongKong based company is a global player when it comes to shipment tracking. Integrated with an estimated 971 carriers, you are bound to find your preferred couriers in the mix. Their ten thousand online retail customers would also give you the boost of confidence to consider them.

Coming to features, AfterShip also provides shipment tracking from a single dashboard, a branded tracking page true to the colors and design of your website, notifications for each shipment delivery to customers, detailed analytics of your shipping performance, and easy integration with Shopify, Magento and WooCommerce.

They also provide 24/7 customer support.

3. Shippo :

Shippo is another famous shipment tracking software based in San Francisco. If your customers are in the U.S. Shippo can be one of your first considerations! They are associated with 85+ carriers worldwide with over 100,00 eCommerce brands as loyal customers. 

Shippo allows you to print shipping labels and as per their website, save 90% cost. Their other features include-

1. Real-time tracking page for each shipment.
2. Delivery notifications to customers on the first and last stages of delivery.
3. Their constant vigilance reduces the risk of failed deliveries.
4. They have relatively low cost, a well-built customer support system and easy-to-use software. 

So, here are a couple of shipment tracking software with its own features for you to compare and choose. I hope this helped!

[Tia999]

Thank you for your reply. I will try contacting them.

[allyortolani]

Hey Tia!

I personally love how Easyship makes it simple and easy to track all my shipments in one place via the shipping dashboard. With Easyship's shipping platform, I'm able to import orders, upload CSVs, automate shipping rules, generate shipping documents, and more. Hope this helps!! It's also free to sign up for an account!

[Alex309]

Check this app: http://apps.shopify.com/track123

It will help.

[ParcelPanel]

ParcelPanel is currently the best Shopify shipment tracking software in 2023 - rated 5 out of 5 stars in the Shopify App Store, based on over 1,350 reviews. It is unrivaled order tracking solution for Shopify businesses, seamlessly integrated with over 1,080 carriers worldwide as well as 20+ third-party apps.

• Comprehensive features at an affordable price, including order tracking, email notifications, upsells, analytics
• Dropshipping mode intended for dropshippers
• Supports split shipments for great convenience
• Custom order statuses to reduce customers' anxiety
• AI-powered product recommendations
• Estimated delivery time based on destination countries and calibrated by information from your couriers

Normally, we offer a 7-day free trial. If you want to extend the period to 30 days, make sure to use this link when installing ParcelPanel.

Reference:

10 Best Shopify Order Tracking Apps Reviews (2023)