Shipping label price adjustments

Cristofer_Smit1
Shopify Partner
3 0 2

Shopify community,

Does anyone notice these new shipping expenses called shipping label price adjustments? If so what have you done because our USPS postage has gone up so high its eating away at our margins.

CrisSmith

Replies 63 (63)
BobsMojo
Shopify Partner
449 44 104

Hi @Cristofer_Smit1 

This tends to happen whenever USPS makes rate adjustments. Unfortunately, the adjusted rates don't seem to take immediate effect in the Shopify Shipping front end. During the 'lag' time until it catches up, the labels you are purchasing show as the old rates when in fact you are having to pay the new rates. The difference appears as these charges. Usually Shopify gives a forewarning about this when USPS announces rate changes ahead of time, but this time USPS just increased their rates without much warning.

Kathy11
Tourist
3 0 7

We've had almost $1500 in "Price Adjustments" since July 29th

For over 10 years we used stamps.com with only occasional price adjustments. Perhaps, with a typo error in weight.

Currently, going back to stamps.com, using the same weights as usual, we do not get price adjustments.

In many cases, if not all, the Price Adjustments on Shopify state that the weight of the box is wrong.

Yet the weight we enter and pay for is MORE than the actual weight by a few ounces.

this is the same weight we use on Stamps.com.

 

I can't tell you how disturbing it is for Shopify to continue tis practice.

Shopify lured us from stamps.com promising 90% savings on postage rates. 

So the rate you see and the rate you pay, is NOT THE REAL RATE.

The rates appear lower but after delivery the price adjustments are HIGHER than if we took the packages to the post office!

 

Shopify says the US Post Office adds the price.

The US Post Office says they don't understand but we can file a claim.

To file a claim you need the shippers name & address, ship to name and address, date, size and contents of box, weight, date shipped, date received, tracking number and detail of discrepancy.

This would mean literally hours and hours, maybe days of work because of the quantity of orders.

This may be some sort of mix up or like a previous post said the NEW US postal rates are not on Shopify yet (doesn't explain why stamps.com works) but it's all wrong for sure!

It feels scammy, it is not fair and after lengthy chats and conversations with Shopify & the US post office there is no resolution.

We deserve better.

 

 

 

 

David232
Excursionist
10 0 12

I was hit on Thursday for packages sent back in April/May/June.  I don't understand this whole process at all.  It says the weights were off but I have no way to defend myself as the packages are so old.

 

BobsMojo
Shopify Partner
449 44 104

@David232 

That's strange. On the rare occasion we did have adjustments when we used Shopify Shipping, it was usually within 30 days of the package delivery day (if not sooner). Not sure why the delay.

 

@Kathy11 

Wow that's incredible! We never had that many adjustments. But then again, we switched to using ShipStation around the time our store started ramping up, so if we had continued using Shopify Shipping its possible we would've encountered similar issues. From what we've seen, the 90% off figure seems a bit overblown - the higher discounts seem to only apply to the Express services, which only represent a small fraction of shipped orders for most people.

baylorkls
Tourist
8 0 8

Has anyone had a remedy for this? I have been charged thousands of dollars for packages from May 10th and before on Sept 17th. Example of some charges: $18.00 additional shipping adjustment for a 3 lb package that went to a U.S. resident (not International) that I already paid $13.49 on for priority USPS. They say the box weight was off and it weighed 9.83 lbs but this during a Mother's Day Collection sale and all the weights from this time are the same from all the packages. This is a HUGE error on Shopify's part or USPS. I don't know who to contact or how to stop Shopify from just auto-deducting all of these amounts from my bank account.

baylorkls
Tourist
8 0 8

Did you find out what to do? I keep getting charges piling up from orders back in the spring that just hit us on Sept 17th.

David232
Excursionist
10 0 12
No resolution. It seems to be once a week and I’m just hoping it stops
soon. I have no way to challenge any of this as the packages are old. The
post office is a shit show right now. Luckily the charges are still
manageable for me. But it really is unbelievable. I wish I could sue over
this as I believe this is all politically motivated right now.
the_good_fill
Tourist
4 0 3

Has anyone received an answer about this??

I just now realized that I have been charged THOUSANDS of dollars in price adjustments the last couple months and every single box is UNDERWEIGHT. Shipping speed is priority and we paid for priority shipping. 

Anyone know if this is because USPS should be more expensive?

 

urban802
Excursionist
15 0 12

It sounds like another way for Shopify to create more charges with no accountability.  No way to track these "legit" or not so "legit" charges.   Completely ridiculous. You mean to tell me the Post Office can "back bill" you on packages already shipped?  Actually what are you telling us?????????  Because I don't believe that for a second. 

BobsMojo
Shopify Partner
449 44 104

@urban802 

Actually yes, the USPS and UPS will back charge when your packages are caught with a higher weight or dimensions than what you report when you purchase your labels. It is very important to ensure you have exact package measurements and correct weight entered when you purchase your labels.

David232
Excursionist
10 0 12
I found out my issue. Shopify’s system is set up incorrectly for poly
cubic. Their system makes you enter a 3rd dimension so the usps reads the
poly cubic rates as a box instead of a poly. And next thing you know they
are overcharging me by the thousands. Here comes the disputes.
urban802
Excursionist
15 0 12

I find it very interesting that I’ve never had this issue with Stamps or even Ebay.  But another poster solved the problem and of course the problem lies with Shopify and the way they make you enter dimensions on poly mailers. And of course it was a user, and not shopify support that figured out a hugely expensive problem for most online Shopify shippers.  I have yet to receive one solution from support

David232
Excursionist
10 0 12

It's not being "caught".  When you send a package poly cubic you only enter the dimensions of the poly empty before adding any items and you only enter length and width.  Shopify's stupid system makes you put in a 3rd dimension so i put in the smallest dimension because it's thin.  The system is wrong.  ShippingEasy and Pirateship only require length and width on cubic poly so my situation does not happen.  I am consulting with an attorney now if I cannot get any resolution because I paid the correct postage and Shopify's labels were incorrect.

Kathy11
Tourist
3 0 7

There is more to it!

There is a problem with the system.

We have few products and weigh each box but we still get chargebacks. And yes, our scale is accurate AND we round up adding extra ounces.

 

baylorkls
Tourist
8 0 8
This is my point. I am doing the same thing and even now DHL orders are coming back as off by box size (which cannot be possible as the box size is marked on the Uline boxes we use as well as ounces.) If this keeps on, it will put us out of business as we are getting the same $486 charge every few days from orders that go as far back as May 10th. Shopify says they have nothing to do with it and it is between us and the carriers.
the_good_fill
Tourist
4 0 3

So here’s my situation.

I ship primarily with USPS.

Here’s one example of hundreds:

We used a medium flat rate box but we put in the weight and dimensions of the box and selected priority shipping, which is plenty expensive on its own.

USPS then goes back and charges us 4-5 more dollars for using a medium flat rate box.... even though we paid for priority.

I have been slammed and didn’t even realize how often we are being hit with these price adjustments.. it’s insane. Our adjustments are in the thousands..

I contacted USPS as this was what Shopify recommended and I’ve heard nothing.

Anyone tried Shippo?? Wondering if this can be avoided there..

David232
Excursionist
10 0 12
That also has happened to me. My reasoning was it's damn near impossible
to get supplies and they were the only boxes I had on me. My post office
told me it's near impossible for them to get supplies as they have to order
them the same way.
David232
Excursionist
10 0 12

This is what I'm dealing with.  I am considering canceling Shopify (I use other sales platforms as well) and letting the USPS come after me so I at least will know we can have a conversation about this.

BobsMojo
Shopify Partner
449 44 104

@David232 

There is an option for 2 dimensional envelopes/poly mailers.

MelsMojoBob_0-1602508787790.png