I just got the iPhone 13 and the Shopify app will not allow me to select photos from my phone. It just “grays” out. I have tried uninstalling and reinstalling - same situation.
Solved! Go to the solution
That is a strange bug. If removing and installing the app didn't work, and your device is running on the latest iOS then I would recommend creating a support ticket so this can be escalated to our Technical Support for further review. You can do this by logging into your store through the help center, searching your question/issue, then selecting "continue" at the bottom of the page that displays the search results.
One other thing you could check is if you've accidentally revoked access for the app to access your photos (i do this all the time with my phone). You can check this by opening your settings, scrolling down and tapping on the app, then click "photos" - You'll want to ensure it says "all photos."
Please contact Shopify Support to report the bug you're experiencing.
Add an item to the inventory, then try adding a photo!
I was just dealing with the same frustration & tried that on a whim. After adding 1 to the inventory, it let me open the photos.