Shopify app problems

Ladyevans
New Member
2 0 0

Hello i can’t open my store to allow people to shop for some reason and also i need a reset pin for the app. 

Replies 4 (4)
Rae
Shopify Staff (Retired)
Shopify Staff (Retired)
1166 95 322

Hi, @Ladyevans

My name is Rae, and I work for Shopify. Thanks for posting these questions! 

To clarify, are you trying to remove the password page from your online store to open your website up to the public? If so, you can do this by following the steps linked here. However, if you're referring to something else instead, feel free to share some more details with me, as well as any applicable screenshots. That way, I can continue helping out! 

In terms of your second question, is this happening in the Shopify POS app? If so, please check out this forum post, and this reply in particular, for more details on resolving this. 

Let me know how this goes! I'm here to help if you have any additional questions or concerns. 

Rae | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

Rae
Shopify Staff (Retired)
Shopify Staff (Retired)
1166 95 322

Hi, @Ladyevans

I hope you're doing well. 

I wanted to check in with you here to see if you still need help with your two queries? If so, please let me know and I'll be happy to continue lending a hand. 

Best, 

Rae | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Ladyevans
New Member
2 0 0
thank you i figured it out already!!
Rae
Shopify Staff (Retired)
Shopify Staff (Retired)
1166 95 322

Hi, @Ladyevans

That's great to hear! I'm glad this is now resolved. 

If you need any additional help with anything, please don't hesitate to let me know. 

Take care, 

Rae | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog