Shopify app review

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Dear Shopify Team,
We're urgently seeking your help to connect with the Shopify App Review team. Our new application, designed to streamline vendor and order information transfer from Shopify to our platform-OwlPay, has been rejected and mistakenly categorized as a 'Payment App' during the review process. This seems to be a misunderstanding as our app primarily aids order and vendor synchronization, rather than processing direct payments. Is it possible for you to provide the contact information of anyone who could help us in resolving this issue?
Thank you.

Reply 1 (1)

Shopify Staff
1370 148 250

Hey there, @OwlTing. Thank you for taking the time to reach out to folks here in the Shopify Community to get some assistance with this situation surrounding your application.


To set some expectations, we're unable to authenticate users here in the Community, meaning that we can't chat about specific accounts, or any account details. I just wanted to make sure I included that information before continuing.


In order to get some support regarding your application, you're going to want to connect with our Partner Support team. If you login to your Partner Dashboard, you should be able to connect with the Support Team from there.


Additionally, if you've received any emails from our Partner's Team regarding your app, you can reply to those emails directly, as that will also get you in touch with our team regarding your app.


I strongly recommend that you take advantage of these options as soon as you can so you can work on getting your app listed. I hope you find this information helpful!

Imogen | Social Care @ Shopify 
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