Shopify app subscription fee cancellation

Shopify app subscription fee cancellation

Zenaural
Tourist
13 0 1

I download Filey app to export and upload files to my store, but got to know that upload feature is not free. I then proceded with pro version but then instantly deleted the app(assuming that it will cancel the subscription too) once i saw that i will charge me bill. 

But now shopify is charging me $4.99 for it and 1 dollar for the plan.

How to resolve this issue?

I reinstalled the app on same store but it all started as.fresh. that the plan was not pro but it was free and i would have to buy pro again but thars not what i am lookimg for.

Reply 1 (1)

Blair
Shopify Staff
2040 265 241

Hi @Zenaural,

 

Thank you for reaching out to the Community! I'm happy to provide some assistance with this request, to ensure it gets resolved. 

 

When it comes to app fees and charges, you want to connect with Filey - Files Backup & Export directly. As it is considered to be a third-party app, their support team will be able to review those charges and answer any other questions that you may have. 

 

To connect with the app developer, you can head over to the Shopify App Store and scroll down to the 'Built by INSO.codes' section to view their support options. 

 

Please let me know if you have any other questions or concerns. 

Blair | Shopify 
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