shopify automations

[vanityclothing]

Hi I've been having this on going issue with my shopify email automations not sending. my abandoned cart emails and abandoned checkout reach nobody when i have customers triggering the automation like leaving checkout but the automations do not send. the reach says 1. i made sure the automations send to every person not just customers subscribed and still nothing works at all. the coding flow is set up correctly as well. Does anyone know how to fix this? very frustrated