App reviews, troubleshooting, and recommendations
in the past couple of days when I select the ping icon it view my chats I get this screen? I’ve been using this feature for over a year so not sure why it’s saying I need to download. The chat feature is already installed and now because this screen comes up I can’t access my messages.
has anyone else experienced this issue?
Hey, @Tammy_Levasseur.
Tira here to help.
Thank you for reaching out. That is strange. I did some digging and we don't have any reports of this screen staying on a screen when using the Shopify Ping app.
Can I get you try to to uninstall the app and then reinstall the app from your device? Keep us posted if this helps!
Talk soon,
To learn more visit the Shopify Help Center or the Community Blog.
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