Shopify Chat Not Loaded?

9 0 0

 in the past couple of days when I select the ping icon it view my chats I get this screen?  I’ve been using this feature for over a year so not sure why it’s saying I need to download.  The chat feature is already installed and now because this screen comes up I can’t access my messages.

has anyone else experienced this issue?


Reply 1 (1)
Shopify Staff (Retired)
Shopify Staff (Retired)
1260 90 219

Hey, @Tammy_Levasseur.

Tira here to help.

Thank you for reaching out. That is strange. I did some digging and we don't have any reports of this screen staying on a screen when using the Shopify Ping app

Can I get you try to to uninstall the app and then reinstall the app from your device? Keep us posted if this helps!

Talk soon, 

Tira | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog