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Shopify email

Abedsarhan
New Member
1 0 0

Hello everyone,

I used Shopify email App to send newsletters with links to enter the store to my clients, but when I sent the email they received emails with a broken link that doesn't work! How to fix this problem?

Reply 1 (1)
Hilary
Shopify Staff (Retired)
Shopify Staff (Retired)
551 78 118

Hi, @Abedsarhan

Welcome to the Shopify Community. Sorry to hear about the newsletters that were sent with broken links, what does your client see when they click the link? Are you able to please share a screenshot?

We did experience an issue today with some Shopify marketing emails that has now been resolved. The issue meant that some links provided in the email led to a 503 "Service Temporarily Unavailable" error. As I mentioned, the issue is now resolved, and the fix that was rolled out was retroactive, meaning any links affected will automatically have recovered and should now be working. 

If this was not the issue, where is the link supposed to take the client? A screenshot of the error, as well as a screenshot of the link in the email would be helpful for troubleshooting from here. Thanks!

Hilary | Community Manager @ Shopify 
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