Shopify Form App inline form not showing up on mobile

Shopify Form App inline form not showing up on mobile

srockfeld
Tourist
8 0 1

Using the Shopify Forms App. The inline form is showing up on our website (www.stumblinggoat.com/pages/bulk-orders) but not on mobile. When I'm customizing my store, the form shows up in the website AND the mobile view, but doesn't show up on a mobile device.Shopify.png

Replies 16 (16)

Ahmad032141
Shopify Partner
30 3 6

@srockfeld Did you fix it already? I'm seeing it on my mobile

srockfeld
Tourist
8 0 1

Can you look again? Now, it's not showing up on the regular website either. Uggh

Ahmad032141
Shopify Partner
30 3 6

I can still see it, however it takes 3 to 4 seconds to load. Btw, what do you mean by regular website?
I'm checking on android chrome, what browser are you looking at? 

srockfeld
Tourist
8 0 1

So odd. My son and I both looked on Safari on our iphones and nothing comes up. 

 

And then it doesn't come up on my PC on Chrome OR on Edge. 

Ahmad032141
Shopify Partner
30 3 6

Have you tried switching network?

srockfeld
Tourist
8 0 1
What do you mean switching network? Wifi?
Thnx
Ahmad032141
Shopify Partner
30 3 6

Yes, exactly. Believe me I can understand your frustration.

srockfeld
Tourist
8 0 1

Thank you for your patience with me. No difference when changing network. 

Ahmad032141
Shopify Partner
30 3 6

I would suggest you to create another form for testing and use that form instead to see if it appears on your mobile, and try it on incognito mode as well. 

srockfeld
Tourist
8 0 1

I tried creating a new page and nothing different. But now I went back to other page and now it's working. What the...

Ahmad032141
Shopify Partner
30 3 6

😂I'm speechless.

srockfeld
Tourist
8 0 1

And now it's gone again. I am going crazy! 

Ahmad032141
Shopify Partner
30 3 6

Have you checked on an android phone?

 

srockfeld
Tourist
8 0 1

I don't have an android device

Ahmad032141
Shopify Partner
30 3 6

You should try reaching out to support, and see what they've got to say.

Stacy_Zhuk
Shopify Partner
465 21 65

Hello @srockfeld,

 

Have you contacted Shopify support? You can contact Shopify support with any questions and non-typical behaviour you face with your store.

 

Best regards,
Anastasia  

Co-founder at Whidegroup, e-commerce development company from Ukraine
- 10+ years of experience with SMBs
- Deep expertise in custom development & optimization
E-mail: anastasia@whidegroup.com