Shopify Growing Pains - Kits & Fulfillment

[kmondora]

Shipping App

I currently use the app FedEx Ship, Rate & Pack app.  It worked well at the start, but now I have nothing but problems with it.  Yesterday we had to shut down Shopify in between each and every order we fulfilled in order to get the app to work creating a nightmare. After that, we are looking to make a switch into something more seamless and integrate more carriers. 

We ship a lot of various size products and a fair about worldwide so calculation of the boxes and weight is very important to us as it can take away the profit of an order very quickly if calculated incorrectly.  The app has done a fair job with this.  Any suggestions?

Looking for:

• Real time rates: FedEx (my account) UPS and USPS (Shopify Rates) 
• Print Commercial Invoices and BOL
• Mark orders as fulfilled and send tracking to customers
• Auto pack and weight based on product sizes and boxes loaded into the system.

Bundle Kit App

We are also using the Bundle Kit App and there are limited options for how to fulfill the order from a bundle.  Currently we have BUNDLE NAME (the title given to the bundle) which automatically fulfills once an order is placed.  This leaves the BUNDLE ITEMS (what is actually in the bundle) unfulfilled on the packing list for our fulfillment center to pull from. 

This is perfect as the fulfillment center can’t keep track of what’s in each of our bundles but just needs to know what to include in the order. 

We have a few problems, the first is even though the bundle name is automatically fulfilled on the order, it still shows up when we go to ship the order through FedEx Ship, Rate and Pack.  This causes us to have to manually go into each bundle order and repack it. 

The second issue is it interferes with the calculation of the size and weight of our products many times overestimating or underestimating the shipping costs.

Any suggestions?

[Stacy_Zhuk]

Hello @kmondora,

The first thing when experiencing issues with a purchased app is to contact the app developers. You need to contact the FedEx Ship, Rate and Pack app developers and provide them with a detailed description of the issue. They will audit your store and app and will let you know if there are problems with their app or maybe there is another app on your store that causes issues due to incompatibility with this app or with your store.

Also, you can hire a consultant who will research everything for you, and maybe find another better app, if it exists.

You can also develop an app 100% from scratch. It is the most reliable, secure, and trouble-free option as you build an app following your unique business needs. This option allows you for customisations of an app, integration of reach features and so on.

Our company has a lot of experience in this field. So if you need any consultation or assistance, don't hesitate to ask.

Regards,
Anastasia

[Mirdas]

Hello @kmondora ,

Sorry for the inconvenience caused.

Shopify experienced an outage related to the order extension, which was promptly resolved by the Shopify team within a couple of hours.

Unfortunately, during this time, you needed to clear the cache to process your shipment.

Regarding the Bundle Kit App, we will soon release compatibility with this app.

If you are facing any other issues, our support team can help over a call. Let me know.

[kmondora]

Thanks for the response. I had messaged a while back about the Bundle Kit App as well and was told it would be available in January.  How far out is your team and will it work with any bundle app? 

Also curious if your multi carrier solution will have this feature as well.  Looking to potentially make the switch to your other platform covering more carriers. 

[Mirdas]

Hello @kmondora ,

A lot of exciting features are lined up: Built For Shopify, Multi-Fulfillment Support, etc.

Please give me some time to provide you with an exact timeline for Bundle Kit App compatibility on all our solutions.  Sorry for the delay.

[kmondora]

Is there an estimated time frame?  I am also looking to switch from your FedEx, Ship Rate and Pack to your Multi-Fulfillment app.  Am I able to set up a call with someone to discuss.  I reached out once and was told my tracking information would not carry over if i switched. 

[kmondora]

Thanks.  I was told back in October compatibility was being released in January.  Is there an update on this as it is creating such a difficult situation for us and I am sure many others.