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[Zoe1]

There is a problem with my inbox. Messages sent by customers seem to be automatically deleted by inbox and I cannot receive them. I contacted official customer service but they didn't help me solve the problem.

[magecomp]

Hello @Zoe1 

I feel it must be identified as spam. Lot of freelancers actually try to reach out to shopify store owners for some work and they usually send the same message to several store owners. I feel the Shopify team has identified and already marked the spam. This is just my guess. 

[MooseDesk]

Hi @Zoe1 ,

Thanks for reaching out to the community with your question. This is MooseDesk - An ideal Live Chat and Helpdesk Solution that aligns perfectly with your business.

I'm sorry to hear that you're having trouble with your inbox and missing important messages from customers. Since the official customer service hasn't been able to resolve this issue, I highly recommend using  MooseDesk - Customer Support and Helpdesk App  as an alternative solution. With MooseDesk, you can: 

1. Create, Receive, and Reply to Tickets: Manage all your customer inquiries in one place without missing any messages.

2. Easily create Help widget and Contact form within the MooseDesk app so your customers can send you tickets directly, in addition to emails.

3. Set up automatic email status notifications for your customers when they submit a ticket or when their ticket gets resolved.

Specifically, MooseDesk now offers a FREE Plan for all early bird users. You can enjoy all the initial features for free until the official launch of the pricing plan.

So this is my answer to your question. If this is helpful for you, please let me know by giving MooseDesk a 'LIKE'. If your question is answered please mark this as 'SOLUTION’.

 Once again, keep up the fantastic work, and I wish you the best of luck in the future! 😍