Shopify Inbox App not showing on my store

[Quality-Rug]

I installed the Shopify Inbox app a few days ago, but it's not showing on my store. I've double-checked the settings, cleared all cookies and cache, and tried different browsers, but none of those solutions worked. Is there any workaround or code I can add to fix this issue? I'm using the Warehouse 2.0 theme.

[Mac]

Hi, @Quality-Rug!
Thanks for reaching out in our Community Forums and for sharing your concern.

I understand that you have installed Shopify Inbox on your shop but are experiencing issues with it not displaying correctly on your store. You mentioned that you have reviewed all the settings and performed some local troubleshooting, but the error persists. In this case, I suggest installing a fresh copy of a free Shopify theme and opening it via the theme editor. If the Shopify Inbox chat box displays correctly on this theme, it would indicate that the issue is related to your current theme. On the other hand, if the chat box does not appear on this theme as well, I recommend reviewing the documentation on chat settings and appearance, and configuring your inbox settings accordingly.

By following these steps, you can determine whether the issue lies with your theme or the configuration of your Shopify Inbox. If you need further assistance, we’d be happy to continue assisting you through the available contact methods in our Help Center.  If you see the chat assistant, you can ask to contact support and it'll guide you with your next steps on how to connect with a team member. Once you get in touch with support, we will be able to take a closer look.

Let me know how that goes!

[Quality-Rug]

Hi Mac,

Thank you for your prompt response. I've conducted a test with a plain theme, and the Shopify Inbox was working perfectly. However, the issue persists when using my current theme, Warehouse 2.0.

I'm seeking guidance on how to resolve this issue, your assistance in this matter would be highly appreciated.

Looking forward to your advice on resolving the compatibility issue with Warehouse 2.0.