App reviews, troubleshooting, and recommendations
Hi, We are on the Shopify Advanced Plan.
We are using the Shopify Inbox for our chat app, however when browsing on the mobile, we had a couple of customer notify us that the "chat" button partially blocks the "Checkout Now" button when on the view cart page.
The only option we see is moving the button to the left side, however that would partially block the "View Cart" button.
Is there a way to disable the 'chat button' from appearing on the mobile version of the cart page?
Thank you.
See attached image for example
Sorry you are facing this issue, it would be my pleasure to help you.
Welcome to the Shopify community!😊
Thanks for your good question.
Please share your site URL,
I will check out the issue and provide you a solution here.
Hi, I am having the same exact issue. Is there a solution yet for this?
You can use Pingme app chat to select page to appear/hide your chat icon.
It's free with good review. Try it here. https://apps.shopify.com/facebook-chat-1
Sorry you are facing this issue, it would be my pleasure to help you.
Welcome to the Shopify community!😊
Thanks for your good question.
Please share your site URL,
I will check out the issue and provide you a solution here
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