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Shopify Inbox chat button blocking View Cart "Checkout Now" button on mobile

hasbrev
New Member
1 0 2

Hi, We are on the Shopify Advanced Plan.

 

We are using the Shopify Inbox for our chat app, however when browsing on the mobile, we had a couple of customer notify us that the "chat" button partially blocks the "Checkout Now" button when on the view cart page.

 

The only option we see is moving the button to the left side, however that would partially block the "View Cart" button.

 

Is there a way to disable the 'chat button' from appearing on the mobile version of the cart page?

 

Thank you.  

See attached image for example

 

shopify inbox block checkout.jpg

 

 

Replies 4 (4)
KetanKumar
Shopify Partner
33629 3372 11104

@hasbrev 

Sorry you are facing this issue, it would be my pleasure to help you.

Welcome to the Shopify community!😊
Thanks for your good question.

Please share your site URL,
I will check out the issue and provide you a solution here.

 

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
Shopify Partner | Skype : bamaniya.sky
PSD to Shopify | Shopify Design Changes | Shopify Custom Theme Development and Desing | Custom Modifications In to Shopify Theme | SEO & Digital Marketing
retrolabs
New Member
2 0 2

Hi, I am having the same exact issue. Is there a solution yet for this?

buttons.PNG

carlaki
Shopify Partner
3 0 0

You can use Pingme app chat to select page to appear/hide your chat icon.

It's free with good review. Try it here. https://apps.shopify.com/facebook-chat-1

carlaki_0-1660103085533.png

 

carla_ki_nguyen
KetanKumar
Shopify Partner
33629 3372 11104

@retrolabs 

Sorry you are facing this issue, it would be my pleasure to help you.

Welcome to the Shopify community!😊
Thanks for your good question.

Please share your site URL,
I will check out the issue and provide you a solution here

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
Shopify Partner | Skype : bamaniya.sky
PSD to Shopify | Shopify Design Changes | Shopify Custom Theme Development and Desing | Custom Modifications In to Shopify Theme | SEO & Digital Marketing