Shopify Inbox has a badge that will not go away

[LindsayMorris]

I have no unread messages, but Shopify inbox still has a red circle with a “1”  in it. How do I make this go away?

[flareAI]

Hello LindsayMorris,

This is Gina from flareAI app helping Shopify merchants get $7Million+ in sales from Google Search, on autopilot.

If the red circle with a "1" remains visible even though you have no unread messages, it is likely that you have unread notifications in your Shopify inbox. These notifications encompass various updates such as order information, abandoned cart notifications, and new customer registrations.

To verify the presence of unread notifications, follow these steps:

* Access your Shopify admin.

* Locate and click on the Notifications icon.

* In case there are unread notifications, they will be displayed in the Unread section.

* To mark a notification as read, click the adjacent "Mark as read" button.

* Once all notifications are marked as read, the red circle should disappear.

If the red circle persists after marking all notifications as read, you can attempt the following:

-> Clear your Shopify browser cache and cookies, as this can resolve notification-related issues. Proceed as follows.

- Open the Settings menu in your web browser.

- Select "Advanced."

- Under "Privacy and security," locate and click on "Clear browsing data."

- Check the "Cookies and site data" checkbox and click "Clear data."

-> Check your spam folder, as notifications might mistakenly end up there if your email provider categorizes them as spam.

-> If you utilize a third-party app to manage your Shopify store, review the app's settings to determine if there is a notification setting that requires adjustment.

-> Log out of your Shopify account and then log back in to refresh the system.

Don't hesitate to ask if you need any further clarification.

Gina

[Imogen]

Hi there, @LindsayMorris. A big thank you to @flareAI for jumping into this thread, and assisting you with your issue.

I just wanted to jump in as well, and recommend that you try updating your Inbox App to it's most recent version, as well as the operating system on the device that you're running the app on. I've seen this issue be resolved after an update, so I recommend doing a double-check of that!

If you do all of the steps outlined by @flareAI, and then attempt the update, and the issue persists, please follow up with me here and let me know!

[wildquoteswear]

Hi and thanks for this thread. I’m having issues with having the number “6” as a red badge in my Shopify app on my iPhone 15. I just added the app the other day. I’ve checked all notifications and messages. Everything has been read. How do I make it say zero? Thanks for any help!

[HAR1]

Ugh mine has a 12! Been trying to resolve this for months! I gave up! 

[CindyLuci]

Did you work out how to resolve this? Mine has been doing it a lot lately and sometimes it randomly disappears when I completely

close the app and come back. But last few days it has not. I’ve tried everything, turning phone off and back on, updating my device software, unarchiving and rearchiving the last order (as someone suggested) and nothing worked. BUT I did manage to play around and it had finally gone!!! 
Hopefully this works for you too, I’d love to hear how you go. Try this:

open the Shopify app, go to settings, then store notifications. Under notification badge, turn off the new order option. Close the app. Go back in and turn new order badge back on. Close the app and hopefully the red badge is gone! 🙂 

[nicolewhitley]

I've done all the steps and it's still an issue. Says I have 653 notifications, number is constantly going up and down by a few. Please assist.

[nicolewhitley]

PS - Problem began with the latest app update - Version 9.2443.1

[MamaBearBW]

Holy crap! I woke up this morning to 1,342! I about had a heart attack as that usually lets me know of new sales. Unfortunately, (or perhaps fortunately) I did NOT get over 1,300 sales between bedtime last night and now. I have no unread notifications. What on earth is this?!?

[CindyLuci]

Did anyone work out how to resolve this? Mine has been doing it a lot lately and sometimes it randomly disappears when I completely

close the app and come back. But last few days it has not. I’ve tried everything, turning phone off and back on, updating my device software, unarchiving and rearchiving the last order (as someone suggested) and nothing worked. BUT I did manage to play around and it had finally gone!!! 
Hopefully this works for others, I’d love to hear how you go. Try this:

open the Shopify app, go to settings, then store notifications. Under notification badge, turn off the new order option. Close the app. Go back in and turn new order badge back on. Close the app and hopefully the red badge is gone! 🙂