Shopify Inbox: How to stop it creating new customer accounts

[Scott90]

Hello,

I am wondering if anyone here can answer these questions

1 - Is there a way to filter out customer accounts that were created by Shopify Inbox app? 

2 - Is there a way to stop the app from creating customer accounts only when they have chatted and not actually made a purchase. 

[ChemicGS]

Hello Scott90, 

I am wondering how to block Shopify inbox from creating customers as well. Have you had a solution to this problem please?

[Scott90 · Accepted solution]

Actually yes! I did! I wrote a flow to take care of it for me

1. Install shopify flow app if you don't already use it (it is free)

2.

You must set the customer order to 0 otherwise if an existing customer contacts you then you will delete their account also... so yeh be careful with this one.

I am no expert but if you need more help feel free to message again and I can try help you out.

[ChemicGS]

Good solution! I will try this out, thank you Scott90 🙂