Shopify Inbox - Products/links in quick replies?

8 0 28

It would be great to be able to have a product as part of a quick reply. Right now it is text only so I can't even put a link to the page as it just goes into the chat as text which will just be frustrating to users to try and copy paste a URL that likely wraps to multiple lines.

Being able to link to an FAQ page or other page on the site would be very helpful.

Replies 3 (3)

4 0 2

I agree 100%. Shopify, are you listening here? 

How can we add links in our instant replies and such on Shopify Inbox? 


6 0 4

Agree! When someone asks something like - Do we ship internationally, it would be nice to be able to link to a page that addresses where we do and don't. ship to.

3 0 1

Agreed.  Seems like it detracts from the user experience to use an auto answer that can't actually be complete.