Shopify Inbox Sending Notification to Staff

New Member
1 0 1

Hello! So when I receive a Shopify Inbox message, it automatically sends an email to one of my staff (my bookkeeper) 


“A customer is waiting for a response from …”

I have searched high and low and cannot figure out how to stop this. Help please! 
Replies 2 (2)
28 0 1

Hi @Holayola ,

Can you elaborate?

Reach out to me directly or visit Engati if you need more help 🙂
New Member
1 0 2

If you are using the Shopify Inbox app all staff and partners that have access to the store get an email notification every time a customer starts a chat or sends a message. There appears to be no way to control which staff members/partners get the email notifications. If anyone has a solution please share.