Shopify linked to facebook page but cannot link to Instagram

New Member
1 0 0

Hi everyone

I really hope there is solution for the problem because I feel confused with linking Shopify to Facebook page and Instagram. I have tried to fix the problem since last month...


The Facebook page had linked to Shopify already and I can tag the product on Facebook 

and the Facebook page is linked to the Instagram 

But !!!  Shopify cannot link to Instagram and even if I can see there is a product list on Instagram, I cannot select the product...


The message shows on Shopify is the following:

This Instagram account is already connected to a Commerce Account. To continue using Instagram Shopping you need to delete the connected Commerce Account. Contact Facebook to help you resolve this issue.


The question is I am sure that there is no another Commerce Account...


And it is hard to contact Facebook


see if anyone face the same problem as mine


Thanks for attention !!!


Merry Christmas

Replies 2 (2)
New Member
4 0 0

Hi! I'm dealing with the exact same problem. Were you able to solve this problem? If so, how? Thank you in advance.

New Member
1 0 0

I'm experiencing the same issue. did you ever resolve this?