Shopify not connecting eBay

[JoJos_Greens]

There appears to be a lot of the same error in the forums - Has anyone had a response from Shopify/eBay as of yet?

Shopify not connecting to eBay -  s-00.storeconnect.io redirected you too many times - access_denied

or similar errors. 

[buyifyyebay · Accepted solution]

Yeah so, apparently, just use Microsoft Edge Browser is what's working for me

[buyifyyebay]

Same here, why isn't it working ?

[JoJos_Greens]

Over the last 2 days I have spent over 3 hours on the phone with eBay trying to navigate their security profiles.

Apparently whats happened (to my account at least) is that the Shopify Integration/Engine attempted to log in too many times over a short period and eBay locked my account due to potentially suspicious behaviour.

After resecuring my eBay account, New Passwords, 2 step Authentication, New Secret questions etc. and several callbacks, they were able to reset the Security Flag on my account.

Security Flag/Error - 57 - apparently !

However, when I try and reconnect to eBay via the Connect button in Shopify, I get the same message.

eBay support is sending me an email so I can respond with screenshots and copies of the link from the eBay pop-up authentication window.

Let you know how I go.

Bre GREAT to hear something from Shopify on this ! ! ! !

[NiftyCity]

I AM HAVING THE SAME PROBLEM FOR 3 DAYS NOW, WHAT THE HELL IS GOING ON???

[buyifyyebay · Accepted solution]

Yeah so, apparently, just use Microsoft Edge Browser is what's working for me

[NiftyCity]

i use mac sigh

[NiftyCity · Accepted solution]

wow this works, thank so much!

[JoJos_Greens]

RESOLVED !

Legend !

I had to install Edge Browser, but happy to as I had tried everything.
Spent over 4 hours on the phone with eBay trying to resolve this !

Why was no one from Shopify or eBay able to step up and suggest this ?

Does Shopify Support even monitor these forums ?

Thanks 'buyifyyebay'

[buyifyyebay]

It was suggested by the live chat support at Shopify to try another browser.

[Rabbit1]

Just had this happen, doesn’t work on any browser or device.  Not sure what to do

[Neha_Rajpoot]

Hi @Rabbit1,

If switching the browser also not working for you, then I would suggest you please check out the live support of the respective app which you are using to connect your Shopify store to the eBay Marketplace.

Also, there are many other integration apps available on the Shopify App store, Which you can check and get installed on your Shopify store to manage the products and orders from Shopify to ebay and vice-versa. They also provide free testing for the app for a few days so that you can check all your business requirements with the respective app and then you can continue if you like it.