Shopify Product Reviews showing 5 stars for everything.

Smedly
Excursionist
12 0 5

Hi guys,

 

Our Shopify Product Reviews is showing 5 stars for all of our products in the category and product page. As nice as that is for us, it's not very trustworthy for our customers. It shows correctly in the "Product Reviews" section of the product pages, but not as I say in the category and top of the product page where metadata usually is.

 

Anyone have any idea why this is happening? I've attached some pics below. Thanks!

 

Kind Regards,

Stefan

 

reviews2.jpgreviews.jpg

Replies 2 (2)
Ollie
Shopify Staff
Shopify Staff
890 93 152

Hey @Smedly.

Thanks for reaching out.

I appreciate that you have included the images of the reviews displaying on the store as that is helpful. Would you mind sharing the URL to your online store? As this will allow us to take a closer look into the coding.

Using the Shopify application Product Reviews, it could be possible that the cache on the browser may be affecting the way the reviews are displaying. I would suggest attempting to clear the cache on your current browser. Alternatively, we can attempt to open the online store using a separate browser. As for example, if you are noticing this on Safari try this on Google Chrome to see how the reviews are displaying.

Let me know if that does the trick, looking forward to your response.

Ollie | Social Care @ Shopify 
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Smedly
Excursionist
12 0 5

Hi there!

Thanks so much - oops, forgot to include that. My url is https://www.avrri.co.uk/collections/all

 

I've flooded it with a bunch of test reviews to see how the module works as you can see!

 

I've given my cache a good clear and tried it on numerous pc's and mobile devices from friends and colleagues etc. Sadly not working!

 

I hope you can help!

 

Kind Regards