Shopify's "Privacy and Compliance" app "Accept" button is broken

Shopify's "Privacy and Compliance" app "Accept" button is broken

rossvor
Excursionist
16 0 11

Clicking on "Accept" on Cookie consent banner fails -- after clicking on it the banner remains where it is for 5 secs, then disappears but does not actually set the consent -- it will then re-appear on the next page.

 

The error is "Uncaught (in promise) TypeError: Failed to fetch" and it seems to be trying to make a request call to a broken URL: https://undefined/api/unstable/graphql.json

 

Screenshot_20231213_104945.pngScreenshot_20231213_105124.png

 

I've checked other stores using the "Privacy and Compliance" app besides us and they all exhibit the same issue.

 

These constant production code breakages (1 2 and now this one in just over a month) relating to the cookie pop up and analytics are annoying to say the least.

 

Replies 7 (7)

OhhDeerTom
Shopify Partner
7 0 4

I have uninstalled and reinstalled it but this has not resolved it. I am raising it with Support now

 

OhhDeerTom
Shopify Partner
7 0 4

Raised to Shopify - they are reviewing further. Last contact I had was that there had been some changes to Customer Data Consent processing which ay have affected the apps performance. Waiting for further feedback. Will keep you posted

rossvor
Excursionist
16 0 11

Thanks, I also raised this with them and they said are investigating and come back to me in a couple of hours (this was an hour or so ago)

rossvor
Excursionist
16 0 11

Got an update from Shopify support: said they are working on it but don't have a timeline when this will get fixed

OhhDeerTom
Shopify Partner
7 0 4

At least they are working on it, thanks for the update

rossvor
Excursionist
16 0 11

No new reply from Shopify yet. But I think they fixed the issue. I see it working correctly and without errors now

OhhDeerTom
Shopify Partner
7 0 4

Yeah same here, just tested on a few different browsers and seems correct now