Slow delivery

[sbessentials]

Hey, 

I have customers who ordered WEEKS ago through my store, I have dropshipped off shein and my customers have not received their products. 

I have contacted Shopify support multiple times to be given no response.  

Has anyone found dropshipping from shein poor delivery time, I fulfilled item the same day, do I have to fulfill and have my home address as fulfillment address or what's going on ? Need answers so I don't have to refund

[kgbfashionista]

If you are dropshipping from Shein, have you tried to contact Shein? Not sure how Shopify would be able to help you

[Nia]

Hi, @Sbessentials!
 
The best step to take from here is to contact Shein if they are your dropshipping supplier as this issue ultimately may need to be sorted with them. Shopify is a service that helps merchants set up their own, branded online store - and sell on other channels as well so we can support with issues directly involved with the platform or our services!
 
So definitely reach out to your dropshipping supplier!