Snapchat app not working

Rashpal
New Member
1 0 0

hey I am having trouble with the snapchat app on my Shopify site. 

the problem is whenever I click on the app to open it it doest go trough and comes back to Shopify Home Screen.

Reply 1 (1)
Kimi
Shopify Staff
225 29 57

Hi, @Rashpal!

Have you tried to access the Snapchat app on an incognito mode or private browser window? When using an incognito mode, if you're still experiencing the same issues, you can check if you've disabled your browser extensions, as these can also impact on your browser performance. You can also ensure that the web browser you're using is up to date on the latest version. If the issues still persist, you can also try to access the app from another device altogether, just so that we can rule out any device, browser, or caching issues.

If you're able to successfully access the app using one of the methods above, chances are you'd need to clear your browser's cookies and cache on your usual device or browser. However if all of those still don't work, you can try another internet connection, for example by switching to a cellular network on a phone rather than using wifi.

Kimi | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog