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Someone needs to fix this! Google app with expiring items

Cindy_Conner
New Member
2 0 3

This is totally unacceptable from Shopify! No support, no phone number, no help!

After having 6330 items that were expiring on Google Merchant, I was told by support to uncheck automatic updates and now I have hardly any products at all in Google Merchant! This was the fix????

So, over one of the busiest shopping weekends for us, we are dealing with not being able to get Shopify to push a product update for us? I have sent in help last week, asked in an email and now trying here. Support is just unacceptable at Shopify!

 

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Reply 1 (1)
EmmanuelFlossie
Shopify Partner
1621 106 388

That is correct, that you have to uncheck automatic updates in Google Merchant Center.

The next step is to ask Shopify to push all products again. Or make a change to all products to force a re-submit.

Alternatively use a different app that does not have this issue. Such as Symprosis, DataFeedWatch or Multi Shopping Feed, are all great apps.

I'm a Google Shopping Specialist and a Google Product Expert Education Award winner, a Google Ads Diamond Product Expert, and also a Google Partner.
Need Data Feed or Google Shopping support? Get in touch.