Something Worng? Facebook&Instagram sales channel

[Sophia02]

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I have tried many times since yesterday, but I still can’t open it and display an error, Can you help me?

[Blair]

Hi @Sophia02,

Thank you for reaching out to the Community! I'm happy to provide some assistance with connecting Facebook and Instagram to the shop, to ensure this gets resolved. To confirm I'm fully understanding, is the app Facebook & Instagram from the Shopify App Store being used? 

If so, you will want to connect with the app developer directly for further assistance with the third-party app. They will be able to take a closer look into the error and provide guidance on how to resolve. To get in contact with an app developer, you can head to the Shopify App Store and select Support > Send A Message. 

Please let me know if you have any other questions or concerns.