Spocket keeps charging my card after I canceled my membership a year ago!!

[Lorihpwd]

Spocket keeps charging me despite my having canceling my membership last October.  I have now spent more than a week trying to get spocket to stop, but spocket refuses to refund charges as they claim they can't find them on their side -despite my sending them my bank statements which clearly show the charges. To make matters worse, as I was trying to stop these charges, another Spocket charge came through. This is unaceptable and fraudulent. 

[SealSubs-Roan]

Hi @Lorihpwd !

Since this is a billing issue, I highly suggest that you reach out to your bank provider to repost this issue as Spocket is claiming that they do not see the charges on their side. Try to check with them if the payment did go through, and also Shopify support team if they can do something on their side. Gather all of your billing history indicating the charges that Spocket made and keep an open communication with them regarding these charges. 

[Lorihpwd]

I have all the receipts from being charged for months. Where/ who do I send them to??

[aurungzeb]

Spocket is a worse.Inspite of cancelling my subscrption they charged me annually.I have been trying to camtact spocket team/chat but they are not responding me well.Why they deduct money inspire of cancellation.I have requested them to at least refund me 11 months fee but not refundung me.