Spocket keeps charging my card after I canceled my membership a year ago!!

Spocket keeps charging my card after I canceled my membership a year ago!!

Lorihpwd
Visitor
2 0 0

Spocket keeps charging me despite my having canceling my membership last October.  I have now spent more than a week trying to get spocket to stop, but spocket refuses to refund charges as they claim they can't find them on their side -despite my sending them my bank statements which clearly show the charges. To make matters worse, as I was trying to stop these charges, another Spocket charge came through. This is unaceptable and fraudulent. 

Replies 2 (2)

SealSubs-Roan
Explorer
508 35 47

Hi @Lorihpwd !

 

Since this is a billing issue, I highly suggest that you reach out to your bank provider to repost this issue as Spocket is claiming that they do not see the charges on their side. Try to check with them if the payment did go through, and also Shopify support team if they can do something on their side. Gather all of your billing history indicating the charges that Spocket made and keep an open communication with them regarding these charges. 

Roan
Please let me know if it works by marking it as a solution!
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Lorihpwd
Visitor
2 0 0

I have all the receipts from being charged for months. Where/ who do I send them to??