Stock is automatically adjusted when it shouldn't

lrskzrs
Tourist
8 0 2

Hey,

Products are sometimes added to our stock while we do not do this ourselves and this is not the intention. We don't know why, but because of this, our stock is no longer correct. We suspect that an app does this, but we don't know which one because it's not listed either. It says it is added manually. I have attached a screenshot.

 

Schermafbeelding 2021-10-26 om 14.58.25.png

Reply 1 (1)
Olivia
Shopify Staff
796 74 143

Hey, @lrskzrs.

Thank you so much for sharing your question with our community.

I appreciate the screenshot you provided for added reference. It does sound as though an app may be making the stock changes, however, to be absolutely sure we can take a deeper dive into your store's logs.

Since this is a public space we cannot access your account here, which is why I invite you to connect with our 24/7 Support team for specialized assistance. For faster assistance, feel free to link this thread to our agents when you connect with us. 

Warm regards,

Olivia | Social Care @ Shopify 
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