Stopped receiving fulfillment webhook topics. Also can't create new webhooks with fulfillment topics

Anthonator
Shopify Partner
6 0 2

Our apps have recently stopped receiving fulfillment webhook topics (`fulfillments/create` and `fulfillments/update`). We also can't create new webhooks with those topics. According to the developer API documentation they are still valid for all API versions.

 

https://help.shopify.com/en/api/reference/events/webhook

Replies 4 (4)
15days-co
Shopify Partner
12 0 3

Hello,

similar issue here: I stopped receiving orders/fulfilled webhooks.

I can register it again, but it still does not work.

Have you found a solution ?

Anthonator
Shopify Partner
6 0 2
Our issue was invalid OAuth scopes. I believe we needed the ability to write orders in order to register fulfillment webhooks.
15days-co
Shopify Partner
12 0 3

Thank you for taking the time to reply.

The issue solved by itself for me: the expected webhooks were just delayed (by ~24h).

ReturnPrime
Trailblazer
183 16 36

Hello,
Try to delete the webhook and re-register it. For that, list all the webhooks first using the API. Then delete the targeted We book by calling delete webhook API. For more reference look at the link provided below.

 

https://shopify.dev/api/admin-rest/2022-04/resources/webhook#top

Regards,

Mritunjay

ReturnPrime