Strange message when linking the Facebook pixel

Strange message when linking the Facebook pixel

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When entering the Facebook & Instagram application and setting up the pixel and logging into the Facebook account, this message appears on the store’s business page. The text of the message is as follows : This business is not the same as the existing catalogs owning business. 

Replies 2 (2)

Shopify Staff
2083 227 330

Hey @osamaalqaisi,


Great question!


If someone else's business account owns your catalogue, you may be able to request an ownership transfer. For example, an agency might own your catalogue, but you no longer work with that agency. If the owning business accepts your request, the catalogue will be transferred to your business account.


Before you begin

You must meet these requirements to request a catalogue ownership transfer:

  • You need full control of the business account.
  • Your business account must be assigned as a partner to the catalogue with the Manage catalogue permission.
  • A catalogue can't be transferred if it's being used to run collaborative ads or sell with Shops on Facebook and Instagram.

Request a catalogue ownership transfer

To request a catalogue ownership transfer:


  1. Go to Business settings.
  2. Select Data sources and then Catalogues.
  3. Select the catalogue that you want to claim ownership of.
  4. Select Claim and Claim again to confirm. Note: The claim option only appears if you have full control of the business account. All the requirements above must be met to submit your request.

The owning business will receive a notification when you send your request and can accept or reject it. You can view your request status in Business settings under Requests. You'll receive a notification in Business Manager when the owning business responds.


If your request is accepted, the catalogue is immediately transferred to your business account. The previous owner is automatically added as a partner with the manage catalogue permission, but you can remove their access to the catalogue if you want to. If your request is denied, the catalogue's ownership won't change.

Moira | Social Care @ Shopify
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Shopify Partner
2405 223 541

Hello @osamaalqaisi,


I am Gina from flareAI app helping Shopify merchants get $7Million+ in sales from Google Search, on autopilot. I am here to support you.

The message you are seeing indicates that there is a conflict between the Facebook Pixel or Catalogue ownership associated with your Shopify store and an existing Facebook Business Manager or Catalogue owned by another business. This can occur if someone else already owns a Catalogue or Pixel that has been associated with the same domain or website.

1. Check existing Facebook Business Manager and catalogues
Make sure you are using the correct Facebook Business Manager account that is associated with your Shopify store. Additionally, verify if there are any other catalogues owned by your business or any other businesses associated with the same domain.

2. Remove any conflicting catalogues
If there are any other catalogues owned by your business or other businesses associated with the same domain, you may need to remove or transfer ownership to the correct Business Manager account. This can be done through the Facebook Business Manager settings.

3. Verify your domain in Facebook Business Manager
Ensure that you have verified your website domain in the Business Manager. This step is important as it confirms that you own the domain and allows you to use the Facebook Pixel and Instagram Shopping features.

4. Reconnect the Facebook Pixel in Shopify
After ensuring there are no conflicting catalogues or Pixels, go back to your Shopify admin and reconnect the Facebook Pixel. Make sure you are logged in with the correct Facebook account and have the necessary permissions.

5. Clear browser cache and cookies
Sometimes, issues can be caused by cached data in your browser. Clear your browser's cache and cookies before attempting to reconnect the Facebook Pixel.

6. Contact Facebook Support
If the issue persists after trying the steps above, it's best to reach out to Facebook Business Support for further assistance. They can help troubleshoot the specific issue with your Pixel or Catalogue and guide you through the resolution process.

Facebook Pixel and Catalogue integration can be a bit complex, especially if there are pre-existing setups or multiple accounts involved. Taking the time to ensure the correct ownership and configurations will help you use the full functionality of Facebook and Instagram for your Shopify store.


Refer to this guide on managing catalogues

I trust this will be of benefit to you.


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