Subscription error taking money out

[CiannaJennns]

I am unsubscribed and they are still taking money out

[SealSubs-Roan]

Hi @CiannaJennns !

Since this is a billing issue, it would be best to reach out to Shopify support team as, they will be able to further check your account. You can reach out to them by going through their Shopify Help Center and enter your concern on AI chat box, respond to it until the "I still need help" or "chat with a support advisor" option appear.