Subscription not charged after 30days with Managed Pricing

[lghou]

Hello Community,

I have a shopify app using Managed Pricing. All working well and I see stores being charges monthly on a Starter plan (10$/month)

Now, I have a new subscription on an Enterprise plan (35$/month) that started on 30 April and now it’s the first of June and the store is still not yet charged.

Is this normal ? What should I do if it’s not?

Thank you

[Bundler-Manuel]

Hey there @lghou  I think your best course of action would be to try get in touch with the reps or developers of the app for clarity. 

[lghou]

Thank you !

But I’m the one developing the app and need a solution for the not charged store