Suggestions for Managing Order Info for Third-Party Product Registrations in Shopify or Helpdesk?

[GreatCircleUSA]

Hi all,

I’m looking for some advice or suggestions on how to effectively manage and log product registrations for customers who purchase our products on third-party platforms (e.g., Amazon, eBay, etc.), rather than directly through our Shopify store.

Here’s what I’m trying to achieve:

1. Add these customers to our Shopify customer list.
2. Log their product information as a "dummy order" (or similar), so that our helpdesk automation can easily identify them when they call or reach out for future support inquiries.

Having this order information available is crucial to ensure that our helpdesk system can recognize customers and their registered products, allowing for faster and more personalized support. So far, I’ve found some tools that add the customer to the Shopify list but don’t log the product details in a way that integrates well with our helpdesk’s automations.

Alternatively, if anyone knows of a helpdesk platform that allows us to log third-party product registrations and manage order information directly—without needing to go through Shopify—I’d love to hear about those options as well. This could allow us to streamline customer tracking and automation directly within the helpdesk system.

Thanks in advance for any advice or recommendations!

[MooseDesk]

Hi @GreatCircleUSA ,

To manage and log product registrations for customers who purchase your products on third-party platforms like Amazon or eBay and seamlessly integrate them with your Shopify customer list and helpdesk automations, here’s a strategy you can follow:

1. Manually Create Dummy Orders in Shopify

You can create a “dummy order” in Shopify for each customer that registers a product bought from third-party platforms. This will log their purchase details, such as the product they registered and their personal info. Here's how to do it:

• Go to Orders in your Shopify admin.
• Create a draft order for the customer, manually adding the relevant product and customer information. You can set the payment status as “paid” if needed.
• This order will show up in Shopify and in any connected apps (including your helpdesk automation).

However, this manual method might be time-consuming if you’re handling a large volume of registrations.

2. Use a Product Registration App

You can also use a third-party product registration app to streamline the process. These apps allow customers to register products they’ve purchased outside your Shopify store:

• My Product Registration:  This app allows customers to register their products purchased on any platform. You can capture customer and product information, which will then sync with your Shopify customer list.

Moreover, if you are looking for customer support app, I suggest exploring MooseDesk , a FREE LiveChat, WhatApps, FAQ  that can help your support experience easier, better, faster!

MooseDesk provides auto-reply features during non-business hours, a proactive help center, and a user-friendly widget layout, offering an effective solution to enhance customer support on your platform.

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