App reviews, troubleshooting, and recommendations
Hi all,
I’m looking for some advice or suggestions on how to effectively manage and log product registrations for customers who purchase our products on third-party platforms (e.g., Amazon, eBay, etc.), rather than directly through our Shopify store.
Here’s what I’m trying to achieve:
Having this order information available is crucial to ensure that our helpdesk system can recognize customers and their registered products, allowing for faster and more personalized support. So far, I’ve found some tools that add the customer to the Shopify list but don’t log the product details in a way that integrates well with our helpdesk’s automations.
Alternatively, if anyone knows of a helpdesk platform that allows us to log third-party product registrations and manage order information directly—without needing to go through Shopify—I’d love to hear about those options as well. This could allow us to streamline customer tracking and automation directly within the helpdesk system.
Thanks in advance for any advice or recommendations!
Hi @GreatCircleUSA ,
To manage and log product registrations for customers who purchase your products on third-party platforms like Amazon or eBay and seamlessly integrate them with your Shopify customer list and helpdesk automations, here’s a strategy you can follow:
You can create a “dummy order” in Shopify for each customer that registers a product bought from third-party platforms. This will log their purchase details, such as the product they registered and their personal info. Here's how to do it:
However, this manual method might be time-consuming if you’re handling a large volume of registrations.
You can also use a third-party product registration app to streamline the process. These apps allow customers to register products they’ve purchased outside your Shopify store:
Moreover, if you are looking for customer support app, I suggest exploring MooseDesk , a FREE LiveChat, WhatApps, FAQ that can help your support experience easier, better, faster!
MooseDesk provides auto-reply features during non-business hours, a proactive help center, and a user-friendly widget layout, offering an effective solution to enhance customer support on your platform.
So this is my answer for your question . If this is helpful for you, please let me know by giving me a 'LIKE'. If your question is answered please mark this as 'SOLUTION’. Wishing you all the best in the future 😍
Was your question answered? Giving MooseDesk's reply a Like or marking it as an Accepted Solution!
Install now. Be our early bird and get all features free forever.
The year-end shopping spree is around the corner! Is your online store ready for the ...
By JasonH Nov 10, 2024We recently spoke with Zopi developers @Zopi about how dropshipping businesses can enha...
By JasonH Oct 23, 2024A big shout out to all of the merchants who participated in our AMA with 2H Media: Holi...
By Jacqui Oct 21, 2024