I couldn't load any App on my Shopify account,
its says: This app can’t load due to an issue with browser cookies. Try enabling cookies in your browser, switching to another browser, or contacting the developer to get support.
any idea how to solve this problem?
This is Rae from Shopify. Welcome to the Community!
Thanks for letting us know about the troubles you're running into with accessing apps. When this error appears, there are a few different troubleshooting steps that I recommend working through to reach a resolution. Please see these outlined below:
1. Using a different browser.
In most cases, using a different browser can help resolve this. Safari and Firefox are both great options to consider for an alternative to Google Chrome. However, using an Incognito window in Chrome is also another method that can be useful.
2. Clear the cache and cookies on your browser.
Clearing this data can sometimes remove errors like the one you're experiencing. To clear the cache and cookies on Chrome, just follow these steps. Equally, the steps to do this on Firefox can be found here, and Safari's steps are outlined here.
3. Unblock cookies.
Cookies being blocked is a common issue on Chrome, but may also occur on Safari, too. When this happens, errors like the one you're experiencing can appear and create frustration. With this in mind, it's typically best to unblock the cookies on the browser you're using.
To do this on Chrome, please follow these steps:
On Safari, follow these steps:
Following this troubleshooting should resolve the issue you're experiencing, but if you're still having troubles please let me know which app you're seeing this error on, and I'll be glad to assist further!
Welcome to the Shopify Community. Thank you for reaching out to let us know about this error you're receiving on Safari.
In your response, you mentioned that you had installed the correct coding in an effort to load the apps on your site. Can you please tell me a bit more about what you installed, and what steps you took? To clarify, did this involve completing the steps I mentioned in my previous reply?
Additionally, did you have a chance to try updating your version of Safari, like @AndyPicamaze mentioned? If not, I do recommend trying this, and also updating macOS on your computer, by following these steps.
I also suggest trying to open your Shopify apps via another one of our supported browsers, like Google Chrome or Firefox, as mentioned above. This is a great troubleshooting step to take to determine if the issue is browser-specific.
In the meantime though, can you please send me a screenshot of the error message you're receiving when you try to load an app in your Shopify admin? I'll be glad to help look into this further once I have this image.
Thanks for jumping in and sharing about the difficulties you're having with opening your Pinterest app.
To confirm, are you using this app? If so, this is a third-party integration that's fully supported by Pinterest, so I recommend reaching out to them about this for more help. You can do this via their Help Center, or by following these steps.
In the meantime though, did you have a chance to try using another supported browser, or checking that your Safari browser is up to date? These steps were shared previously in this thread and may help resolve things.
If any of these methods work for you please make sure to update us here, as this information can help other merchants who may be running into the same troubles.
I too received a similar message and thought it was a cookie issue but it wasn't. It's a privacy settings issue.
For a month now, I have been unable to access any of my Shopify apps. I even tried upgrading iOS on my MacBook. Tonight I tried to access apps using my iPhone and got an error message telling me to change the privacy settings on my phone and it worked:
On my MacBook, there are the steps I followed:
Hope this helps you all!
I'm glad to hear this worked on your end, and that you're able to access your apps correctly now!
I also appreciate you reaching out and sharing this solution with us all. The steps you offered will likely help other Community members who are running into the same troubles, so thank you for taking the time to post these details here.