This action was disabled because the theme customizer does not support it.

ehab_helmy
New Member
2 0 0

I have got the below msg while trying to click the button of "Add to Registry" for Gift Reggie App

"This action was disabled because the theme customizer does not support it."

 

Can you help me to solve this ?

Reply 1 (1)
Don
Shopify Staff
1582 105 214

Hi there @ehab_helmy!

The first thing I would check here is to see if you can complete this app action from your storefront, rather than via your theme customiser.

Depending on the app and what you're trying to do, the app's developers may not have created it to function in this way.

I'd try testing this out from your actual storefront first, to see if the action can be completed there.

If you're still stuck with testing this app out, my next advice then would be to reach out to the app developers for support.

You can click on 'get support' next to the name of any app in your Apps menu in your Shopify admin, or you can use the contact details listed on the app store page for that app.

Can you tell me a bit more about your business and what stage you're at with your store?

Have you opened for business yet or are you still working your way towards launch?

Don | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog