Tik Tok shop disconnected from shopify app

[a_shuffle]

Hello, so I have had my tiktok shop account linked to shopify for quite some time now and it has always synced the orders from tiktok no problem. However this morning it suddenly stopped syncing orders. When I went to the tiktok app on shopify to check it out, I was met with an error that says: "Internal error, errDetail: access token is expired, please refresh it"

refreshing the page does not help, this error just repeatedly comes back. Then looking at the tiktok shop tab I see that my account is no longer listed there, when I click on the button to log into a tiktok shop account I am met with a big error box that simply says "Something went wrong". It tells me to refresh the page (which does not work, the error just comes back) or to contact support, which I did and they gave me no useful information and did not resolve my issue. 

Has anyone else experienced an issue like this? Any ideas on how to fix it? 

I have already tried clearing my cookies and cache, reinstalling the app, and nothing worked, the same error just comes back.

[redpeach]

Same thing is happening to me.

[jguzman310]

Im having the same issue. it still shows as connected when i go to the tiktok channel on shopify. however, if i try to interact with anything within it I get the same error message

[HandsOnShop]

Yep same here, 

[nnn1]

Same here - TT is saying they are aware the "connection is broken". has anyone been able to figure out a solution?

[cheaptreatz]

seems like theres a few of us having this issue support was no help whatsoever as always told me to uninstall the app and t=reinstall but im scared to as i have orders to be fulfilled etc and not sure if this would destroy them was also told to go to tik tok and ask for help but to me its a shopify issue as its a acess token getting sick of the problems with this might just call it quits now 

[a_shuffle]

I hear you. However I’m almost certain its a problem with the tiktok for shopify app, as they’re constantly making unnecessary changes to it which causes bugs. Tiktok is horrible, there are constant issues with it and no support whatsoever. I am getting pretty tired of dealing with all of their issues as well. 

[cheaptreatz]

its been a week for me and the issues and errors ive had along the way wow its unreal supports offline too so ive submitted a ticket i had just run a ad telling my potential customers new product were being uploaded all weekend too and then this happens made me looklike a right fool haha see what happens tomorrow i give up for tonight 

[Chevelleguy572]

Same here I was confused as to why it was not working. Glad to see I am not the only one. Hoping this gets corrected soon so I do not screw up my analytics/orders. 

[thecozycrewbflo]

This is also happening to me.. I have a ticket open but no solution yet.

[ship-n-style]

I am having the same issue.

[AJ-VBG]

Having the same issue, TTS Support is a joke, we run significant volume through TTS and use Shopify as our management, bank holiday weekend very busy for us, with 0 support, absolute joke considering how much we pay in commissions and fees. I have temporarily migrated to AfterShip for TikTok Shop, seems to bring the order feed in for a quick fix, but not ideal as getting very complicated with lots of orders. Also product mapping 400 SKUs in a busy period not ideal. Glad to know it's not just us, was going crazy trying to figure out a solution. AfterShip if you expect low volumes this weekend, is a reasonable quick fix. Otherwise just have to wait for a fix!

[a_shuffle]

Their support is truly a joke it is completely unacceptable. Thanks for the tip about after ship i will definitely look into that!

[MョイA]

Same this for me. The support told me it’s a Shopify issue… they are beyond stupid… glad I am not the only one! 

[AJ-VBG · Accepted solution]

Figured it out guys, After hours of going crazy.

Nothing to do with TT or Shopify, did any of you guys update Chrome recently?

If so it blocks third party cookies by default. 

Change to always allow, and delete the cookie data from within that setting tabs for the 3PA.

[thecozycrewbflo]

OMG it worked! You are a life saver, thank you for finding and sharing the solution!!!

[a_shuffle]

I have to check it on my computer too but i just updated all the apps on my phone and it started working. 

[ship-n-style]

I use Microsoft instead of Chrome. I checked the cookies, and all are enabled so this solution did not work for me. 

[a_shuffle]

I guess for some people it worked. For me it started working on its own, however now my tracking information does not sync from shopify to tts after creating labels. 

[redpeach]

I did nothing to fix it and it just started working again so I think it was something on their end that they fixed. 

[a_shuffle]

Same here. The orders sync into shopify now, but my tracking info doesn’t sync from Shopify to tts anymore. Are you having this issue too?

[MョイA]

I woke up and it was working. I did nothing.

[a_shuffle]

Same here. The orders sync into shopify now, but my tracking info doesn’t sync from Shopify to tts anymore. Are you having this issue too?