TikTok & Snapchat App issue

Hiibeedot
Visitor
2 0 0

Hello guys, I'm having an issue with my Shopify apps (TikTok & Snapchat) which are no longer open. I need community support on this question as soon as possible please, thank you in advance.

hiibeedot
Replies 3 (3)

Imogen
Shopify Staff
1370 148 250

Hi there, @Hiibeedot. Thanks for taking the time to reach out to folks here in the Shopify Community Forums to find some support with these third party app issues you're experiencing! My name is Imogen. It's great to meet you!

 

Before myself, or other members of the community, are able to assist you, we would love to have some more context around the specific issues you're experiencing with these apps. If you can follow up on this thread here outlining what you're experiencing with each app, that would be immensely helpful to us in regards to helping you resolve things!

 

Please, follow up with us here when you can! I'll keep my eyes peeled for your reply!

Imogen | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

Hiibeedot
Visitor
2 0 0

Hi there, @Imogen. The two apps normally open before, but suddenly they don't just open anymore. The error they usually give me when I open them are show in the attached screenshot below. I've even tried to reinstall them but nothing has changed so far, I need the community's assistance as soon as possible pls.

8B1E7377-27EC-4D54-BB8E-1BB638DD0228.png

A1C9597F-2893-4983-91D8-128365BC0344.jpeg

  

hiibeedot
Imogen
Shopify Staff
1370 148 250

Thanks for following up with us here, @Hiibeedot. I appreciate you taking the time to provide us with those screenshots!

 

It looks like this could be an issue with your browser, and not so much your admin itself. Let's do some additional testing!

- Can you try logging into your store using a different browser, and let me know if you're able to access these apps in that different browser?

- Can you try resetting your internet router, and then try again, and let us know if you notice any changes?

 

Additionally, can you let me know when you first noticed that this issue was happening? Follow up with me here when you can!

Imogen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog