Re: TikTok App on Shopify approved products not showing on Tiktok showcase and Shop!

TikTok App on Shopify approved products not showing on Tiktok showcase and Shop!

FiSHiUk
Tourist
7 0 16

Has anyone found out how to solve this issue in late 2022? Aug-Sept Onwards.

 My products was on my showcase and i could add them to images as a tagged product. But i wanted them to be also found via tiktok shop. So after many hours trying to add my products unsuccessfully thinking it would be a simple click and select.  i tried to dissconnect and reconnect the shopfify link and now no products show.

I have numerous tickets open with tiktok and they are useless. Just get scripted replies all the time and not an actual person. Everything of mine is linked. Ad manager. Buisness center. Seller shop. Catalog manager. Even have brand approved and tiktok shop approved and email confirmation. And still not showing!!

 

my products ahow approved on the shopify app and in catalog. So they should show in tiktok showcase and be able to add to the shop if wanting to reach more customers. 

Has anyone solved this issue? Or having the same issue? 

Replies 4 (4)

ClaireC1
Visitor
1 0 0

I'm having a similar problem. I've only just started setting up TikTok Shop but my products are just not showing in showcase - even though when I look at the store manager it says they are showing. The connection is there because I can see the products, they just don't show up in the showcase tab when you look at our account. 

 

Have you managed to get to the bottom of it? 

FiSHiUk
Tourist
7 0 16

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 do you have this switched on in catalog manager? 

lilmac
Visitor
1 0 0

How did you do that? I've tried finding that and I've clicked on everything and that doesn't pop up for me!

RoamerUK
Tourist
3 0 0

Hello!

 

How have you got on resolving this? What you describe is pretty similar to where I'm at. The whole thing is so confusing! I have everything set up and talking to each other and can even see my products in there, but cannot for the life of me get them showing in the shop area. 

 

Any help appreciated!