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TikTok Shop orders coming through with *

TikTok Shop orders coming through with *

NFMshrooms
Visitor
1 0 0

It seems like the order has come through, however it seems the info is censored with *'s, which will cause fulfillment issues

The name for the order pops up on our end as: "E*** B***es" for example. 

 

Same with address and other information. 

Reply 1 (1)

michellelinna
Shopify Partner
3 0 1

You can fix this by updating the fulfillment method to “By Seller” instead of “By TikTok Shop”. But this only applies to future orders, not orders you've already received!