I am implementing in my sales channel TikTok. The last thing I need to do is synchronize it with the payment method.
Although my bank account works properly, the process is always denied, as you can see from the pic.
Is there any way I can sort it out?
Thanks in advance
Thanks for the screenshot. Have you tried any troubleshooting to try and resolve this already? It looks like a local issue at the moment, so I have a few suggestions for things you could test out:
If you try all of the above and it still doesn't work, please reach out to our support here as we might need to take a closer look at it ourselves. The reason that I am redirecting you to that link is because I am not currently able to look into your account details via the Shopify Community.
On the topic of sales channels, have you implemented any others besides TikTok? Sales channels can be a great way for you to expand your horizons, so don't limit yourself to just one! A suggestion, if you haven't done this already, is to set up with the Facebook Sales Channel. Facebook Shop allows customers to buy directly from your Facebook page, so this is also goes hand in hand with your social media presence.
Let me know if you have any other questions!
thanks for your reply.
I have done all the solutions you provided, but I still haven't solved the issue. I have multiple sales channels installed.
I am emailing the support center for that!
Actually I just bypass the problem.
I add the PayPal payment.
I have done it twice, as the first time didn’t work out.
so, try and then wee if it works.
if yes, I think you can mark as solved.
please, let me know.
it is not even giving me the option to choose paypal. I have clear cookies and cache, switched to different wifi, used another device, double/triple checked all my info and it is still not enough. I even made a tiktok ad account and tried to hook this card up to it and the same thing. I called my bank and they said everything was fine, It even works for Facebook. For some reason tiktok is not accepting my card.
Not sure if this would be helpful, but I finally got the PayPal option to pop up and was able to add a payment after switching to Chrome. My new laptop has Edge and I didn’t realize I wasn’t on Chrome which is my favorite! 🤦🏾
Hope this may help someone!