tiktok unable to add payment method

gnaro
Excursionist
24 0 10

Hi everyone,

 

I am implementing in my sales channel TikTok. The last thing I need to do is synchronize it with the payment method. 

Although my bank account works properly, the process is always denied, as you can see from the pic. 

problema tiktok.PNG

Is there any way I can sort it out?

 

Thanks in advance

Replies 21 (21)
Lana
Shopify Staff
399 42 51

Hello @gnaro!

Thanks for the screenshot. Have you tried any troubleshooting to try and resolve this already? It looks like a local issue at the moment, so I have a few suggestions for things you could test out:

  • Clear the cache and cookies on your Google Chrome browser following these steps. This is a common fix for similar issues.
  • Try to reset your internet - network errors can often be the cause behind issues like this.
  • Test it on an alternative device. For example, if you're currently on desktop, try to do this on mobile.

If you try all of the above and it still doesn't work, please reach out to our support here as we might need to take a closer look at it ourselves. The reason that I am redirecting you to that link is because I am not currently able to look into your account details via the Shopify Community.

On the topic of sales channels, have you implemented any others besides TikTok? Sales channels can be a great way for you to expand your horizons, so don't limit yourself to just one! A suggestion, if you haven't done this already, is to set up with the Facebook Sales Channel. Facebook Shop allows customers to buy directly from your Facebook page, so this is also goes hand in hand with your social media presence. 

Let me know if you have any other questions!

Lana | Social Care @ Shopify 
 - Out of Office until Jan 2nd / Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
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gnaro
Excursionist
24 0 10

Hi Lana,

 

thanks for your reply.

I have done all the solutions you provided, but I still haven't solved the issue. I have multiple sales channels installed. 

I am emailing the support center for that!

thanks 

 

Tyler4Southcott
New Member
2 0 0

Have you figured out the issue? I’m having the same problem. Thanks in advance. 

gnaro
Excursionist
24 0 10
absolutely not.
it is 2 months that tiktok customer service keep saying that they will
update me soon but nothing happened.
I am absolutely pissed off.
toms1
New Member
1 0 2

yeah same problem it's a shame

gnaro
Excursionist
24 0 10

Actually I just bypass the problem.

I add the PayPal payment.

I have done it twice, as the first time didn’t work out.

so, try and then wee if it works.

if yes, I think you can mark as solved.

please, let me know.

cheers

Jfriend
New Member
1 0 1

it is not even giving me the option to choose paypal. I have clear cookies and cache, switched to different wifi, used another device, double/triple checked all my info and it is still not enough. I even made a tiktok ad account and tried to hook this card up to it and the same thing. I called my bank and they said everything was fine, It even works for Facebook. For some reason tiktok is not accepting my card.

ShopAtRells
New Member
2 0 0

Not sure if this would be helpful, but I finally got the PayPal option to pop up and was able to add a payment after switching to Chrome. My new laptop has Edge and I didn’t realize I wasn’t on Chrome which is my favorite! 🤦🏾‍

Hope this may help someone!

gnaro
Excursionist
24 0 10
Hi!
I have recently done the same and apparently it worked.
So, happy New Years to everybody!!