App reviews, troubleshooting, and recommendations
I am implementing in my sales channel TikTok. The last thing I need to do is synchronize it with the payment method.
Although my bank account works properly, the process is always denied, as you can see from the pic.
Is there any way I can sort it out?
Thanks in advance
Thanks for the screenshot. Have you tried any troubleshooting to try and resolve this already? It looks like a local issue at the moment, so I have a few suggestions for things you could test out:
If you try all of the above and it still doesn't work, please reach out to our support here as we might need to take a closer look at it ourselves. The reason that I am redirecting you to that link is because I am not currently able to look into your account details via the Shopify Community.
On the topic of sales channels, have you implemented any others besides TikTok? Sales channels can be a great way for you to expand your horizons, so don't limit yourself to just one! A suggestion, if you haven't done this already, is to set up with the Facebook Sales Channel. Facebook Shop allows customers to buy directly from your Facebook page, so this is also goes hand in hand with your social media presence.
Let me know if you have any other questions!
Lana | Social Care @ Shopify
- / Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
thanks for your reply.
I have done all the solutions you provided, but I still haven't solved the issue. I have multiple sales channels installed.
I am emailing the support center for that!
Have you figured out the issue? I’m having the same problem. Thanks in advance.
Actually I just bypass the problem.
I add the PayPal payment.
I have done it twice, as the first time didn’t work out.
so, try and then wee if it works.
if yes, I think you can mark as solved.
please, let me know.
it is not even giving me the option to choose paypal. I have clear cookies and cache, switched to different wifi, used another device, double/triple checked all my info and it is still not enough. I even made a tiktok ad account and tried to hook this card up to it and the same thing. I called my bank and they said everything was fine, It even works for Facebook. For some reason tiktok is not accepting my card.
Not sure if this would be helpful, but I finally got the PayPal option to pop up and was able to add a payment after switching to Chrome. My new laptop has Edge and I didn’t realize I wasn’t on Chrome which is my favorite! 🤦🏾♀️
Hope this may help someone! 🤞🏾
I'm facing the same problem, can anyone tell me how to add PayPal as payment method?
Hi everyone, I had the same issue and have contacted the TikTok customer support and the customer support of my debit card. Non of it helped, but there was one thing that helped me: I just changed the language of the TikTok Ads Business Manager Website to my native language, which is german. Before that I had it in english. After changing the language of the website I just tried it again and voila it works. I hope that this can help you too, I know how frustrating it is.
Basically, once they ask you to add a payment method, choose Paypal. Then you can also link your Paypal account to any bank account you have.
Hope this makes sense.
it does not show up for me to choose PayPal.. only cards
I tried both.. only card shows up! it's frustrating
I am having the same issue. TikTok support told me that they couldn't help me and closed my support ticket so I'm going to have to figure this out by myself. How do you upload PayPal as an option?
@Kier As far as I know the TikTok customer support is not able to change the Payment Method or Payment Type. But on my experience (besides this issue) the TikTok support is awesome, actually. Don't give up, maybe try to change the language of your TikTok Ads Business Manager Website before verifying your payment method again. That's what helped me in the end. (Changed it from english to german, which is my native language and where I live)
Other things to try:
- adding the payment method with different browsers and devices
- allow pop-ups in your browser (very important)
- try it with Inkognito-Mode
- make sure that your debit/ credit card has 3D verification/ security (you can ask your bank support about that)
- check if everything else is fine with your card (I guess it probably is)
- maybe consider doing marketing on other channels as long as you can't use TikTok, so that you don't waste time and then try again later
Again, if I have to compare the customer support of FB and TikTok, TikTok is so helpful and they are willing to help, whereas here in Germany it is even impossible (or at least very difficult) to get help from Facebook at all.
Thanks to all Community members that participated in our inaugural 2 week AMA on the new E...By Jacqui Mar 10, 2023
Upskill and stand out with the new Shopify Foundations Certification programBy SarahF_Shopify Mar 6, 2023
One of the key components to running a successful online business is having clear and co...By Ollie Mar 6, 2023