Today I got seven 1 star fake reviews from fake stores. What I can do?

[resboss]

I'm the owner of the EasyCatalog app - https://apps.shopify.com/easy-catalogs

Today I got a seven 1-star reviews (which I didn't in 3 years) from fake stores (no domain, logged from the same Pakistan IP, use Gmail as email address, no valid contact phone, no Instagram, no Facebook). AppStore rang comes from 4.5 to 3.6 in 1 day!

What is very odd is that I recognize those stores and I run 'JOBS' that auto uninstall from my app using API. But after a few installs/uninstalls they can leave 1-star reviews. SO STORES ONLY use the app for 1-4 minutes until I remove it/uninstall it via API. Also in that few minutes no API usage...

Here is the evidence: https://monosnap.com/file/0MMohdcvtoolmuWn3k6ZA8tikyRIXg

I also tried to remove the free plan because the staff who wrote reviews were not authorized to subscribe to any plan (email notifications come to the store owners) but he is still able to write reviews.

So I put a price of 0.99$ they just installed, did not activate the paid plan, and still was able to leave a review.

Shopify team, please explain.

I already reported who did it, and who paid for it, but no answer from Shopify.

Any ideas on how to prevent that?

[resboss]

More evidence: https://monosnap.com/file/LbF5U7iYui6gICsnoKOQhdX3WVDcAo - review after just 1 min 🙂 , from the fake store.

[movsumov]

As a Shopify app developer, I can easily empathize and feel your pain. Have you already contacted the partner support

[resboss]

Yes, i already contacted. Just very odd that in year of AI, Shopify allows reviews from stores without domain, probably no sales, using app for a few minutes...

Shopify teams, thanks to all but this is something they should fix quickly. Someone in 1 day can destroy years of hard work

[HAPOApps]

Hello @resboss 

this is HAPO Apps Team. We've been in a situation similar to yours, feeling frustrated when Shopify fails to filter out such fake stores. I believe the best course of action for you right now is to continue developing your app and find alternative ways to reach your customers through other channels, such as social media, email marketing, etc.

Additionally, you might consider reaching out to merchants using your app to gather feedback from their customers and then assist them in garnering positive reviews on Shopify.

If any other issues arise, contacting the Shopify Support Team is still crucial. Wishing you success in developing your apps.

[resboss]

That means that purchasing fake 5star and 1star reviews is allowed ?

[movsumov]

Hey @resboss it seems like some of these 1-star reviews has been removed from your app listing. Just wondering if Shopify Partner support is helped here?