Tracking Shopify Inbox Conversion with Google Analytics

Tracking Shopify Inbox Conversion with Google Analytics

Eriksatie
Visitor
3 0 7

To better optimize the Google Ads campaign I would like to monitor in some way the Inbox app. every time a user start a chat I would like to measure a conversion. This could be done in Google Analytics with events but Inbox doesn't send any events to Google Analytics. Has someone ever done this kind of conversione tracking? is it possible somehow?

Replies 11 (11)

PaulSL
Shopify Partner
6 0 5

I'm looking for something similar, I've tried using tag assistant and a Chrome Developer tools extension while using Inbox, and it doesn't so anything in either tool.

launchpresso
Shopify Partner
1 0 1

Is there still no answer to this question?

WEB801
Visitor
1 0 1

I'm looking for the same solution. Did anyone have any luck?

FerManga
Visitor
1 0 0

I'm facing same problem.

I tried Tag Manager but it didn't work, my best guess is tag manager events cannot be binded during page init because chat window is dynamically generated on demand.


4x6sofa-nl
Visitor
1 0 0

Same problem

 

yeehung
Visitor
1 0 1

Same problem here. This is really important for us as right now a lot of our paid leads are flowing into Shopify Inbox instead of the usual form submissions, which is screwing up our Google Ads campaign metrics. If anyone has a solution, we are happy to pay!

CoffeeAndCode
Shopify Partner
4 0 0

Hi Yeehung, please feel free to message me if you'd like to go over details on a potential solution for your problems.

fcs2021
Tourist
3 0 0

Does anyone have an update to this? I have even been trying to do it with Zapier and every time I have gotten close, there is an issue. It is crazy to me that this isn't just out of the box with the Shopify/Google Analytics connection.

 

In case this helps someone think of something I haven't, one thing I discovered is that Inbox tags our customers "Inbox online store chat" every time a customer is created from an Inbox conversation. I attempted to make some zaps with this logic but nothing worked. 

 
CoffeeAndCode
Shopify Partner
4 0 0

Hey there, would you like to discuss these issues further? Shoot me a private message and we can go over some of the technical challenges regarding these issues. I am currently working on an app that compliments Shopify Inbox, so it might give me some insight into building a solution for this as well. (same goes for anybody in this thread or otherwise who are having this issue, please feel free to reach out to me and we can discuss the details and challenges of implementing a solution)

ATBW
Shopify Partner
1 0 0

I am also looking for a solution to track the utilisation of the inbox chat - have you made any progress here? 

CoffeeAndCode
Shopify Partner
4 0 0

I sent you a message. Let's discuss some details on your needs.