Tracking Shopify Inbox Conversion with Google Analytics

Eriksatie
Visitor
3 0 6

To better optimize the Google Ads campaign I would like to monitor in some way the Inbox app. every time a user start a chat I would like to measure a conversion. This could be done in Google Analytics with events but Inbox doesn't send any events to Google Analytics. Has someone ever done this kind of conversione tracking? is it possible somehow?

Replies 6 (6)

PaulSL
Shopify Partner
5 0 4

I'm looking for something similar, I've tried using tag assistant and a Chrome Developer tools extension while using Inbox, and it doesn't so anything in either tool.

launchpresso
Shopify Partner
1 0 1

Is there still no answer to this question?

WEB801
Visitor
1 0 1

I'm looking for the same solution. Did anyone have any luck?

FerManga
Visitor
1 0 0

I'm facing same problem.

I tried Tag Manager but it didn't work, my best guess is tag manager events cannot be binded during page init because chat window is dynamically generated on demand.


4x6sofa-nl
Visitor
1 0 0

Same problem

 

yeehung
Visitor
1 0 0

Same problem here. This is really important for us as right now a lot of our paid leads are flowing into Shopify Inbox instead of the usual form submissions, which is screwing up our Google Ads campaign metrics. If anyone has a solution, we are happy to pay!