Translate & Adapt App- Product description not showing translation on website

[rikhomie]

Hi! I used the translate & adapt app to auto-translate everything on my website.

When previewing the store and switching from english (default) to french (translated), everything is translating except for the product name and descriptions. 

I double checked that the names and descriptions are translated properly on the back end but they still dont show on the front end.

[Hasan112]

@rikhomie  Hello

The Translate & Adapt app should translate product names and descriptions, but it's possible that there's a configuration issue or a compatibility problem with your theme. Here are some troubleshooting steps to help you resolve the issue:

Check the app's configuration

1. Ensure that the Translate & Adapt app is properly configured to translate product names and descriptions.

2. Verify that the app is set to translate the correct languages (English and French).

3. Check if there are any specific translation rules or exceptions set up that might be causing the issue.

Verify product translation settings

1. Go to your Shopify admin panel and navigate to Products.

2. Select a product and click on the three dots next to the product title.

3. Click on "Translate" and ensure that the French translation is set up correctly.

4. Repeat this process for all products to ensure that their translations are set up correctly.

Check theme compatibility

1. Ensure that your theme is compatible with the Translate & Adapt app.

2. Check the theme's documentation to see if there are any specific settings or configurations required for translation.

3. If you're using a custom theme, ensure that the theme's developer has implemented the necessary translation functionality.

Clear cache and test

1. Clear your browser cache and test the translation again.

2. If you're using a caching app, ensure that it's configured to refresh the cache after translation changes.

Contact app support

If none of the above steps resolve the issue, contact the Translate & Adapt app support team for further assistance. They can help you troubleshoot the issue or provide guidance on how to configure the app correctly.

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