Trouble installing and using Shopify Inbox

[Freejogger]

Hi everyone,

I tried installing the Inbox app for my store, but it's not showing up on my store and when I'm trying access the settings for Inbox I get an error. Any idea what I'm doing wrong?

[StudioEnchant]

Hey, try reinstalling the app.

If this issue continues, mention us 

[Mac]

Hi, @Freejogger!
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.

We have not received any reports of this at the moment. This could possibly be a local issue so let's try a few troubleshooting steps to rule that out:

• Clear your cache and cookies on your browser. After this, completely reboot the browser.
• Try a different web browser to rule out any browser issues. 
• When using incognito, if you are still experiencing a display issue, confirm you have disabled browser extensions as these can change how the pages look. 
• Try another internet connection (switching to a cellular network on a phone rather than wifi, for example)
• Ensure you do not have any firewalls or pop up blockers enabled on the device as these can interfere.

If these steps do not solve the problem, feel free to get in touch through the Help Center and our team will be able to assist you further. You can also refer to our Shopify Inbox setup guide to ensure that you are following the correct steps.

If there is anything else I can help you with, please let me know.

[Freejogger · Accepted solution]

Thanks to both @StudioEnchant and @Mac for their suggestions 🙌

It seems it just took a few hours for it to "connect" or install correctly. I was fiddling with it for an hour or two before going to bed where nothing worked, and when I woke up, it seemed to be working fine. So it seems it might just need up to a few hours to boot up for a new store? At least that was my experience 🙂 
Leaving this here as the answer in case anyone else finds this useful.

[Mac]

Hi again, @Freejogger!

Thanks for the update!

I'm glad to hear that the issue has been resolved. In order to assist you with the setup, I wanted to share our comprehensive Help Center document that provides detailed instructions on how to proceed. Additionally, we have an informative article that highlights the numerous benefits of utilizing this app.

I hope you find these resources helpful. If you have any further questions or need additional assistance, please don't hesitate to reach out. All the best!